We started our pool journey before the pandemic hit; we were so excited as this is something we had planned for many years and our dreams were becoming a reality. With our excitement building, the team came out to lay out the location for our pool, and we were able to really get a feel for the shape of the pool we wanted and get insight from the team based on their experience. We were well on our way, the equipment showed up and boom, 3 days later the pandemic hit and we were forced to watched the excitement from our windows as the team worked hard to bring our fantasy to life. The process was time consuming and to be honest not for the faint of heart. As a homeowner it was hard to watch the piles of dirt in the yard and the equipment and supplies where the pool would eventually be, but Tim assured us it would all get better and it did! We love the finished product and even though we live very close to the beach, we spend our time at our little sanctuary that we have created. 2 things we did that required a change order was our water feature (3 spouts that arch over the water) and a larger patio (which offers plenty of seating and separate spaces to adjust to situations); both were decisions we feel make our pool perfect in our eyes. We look forward to seeing Paul who opens our pool every year, it’s one of our most favorite days; we dread seeing him in October, but we do so with a smile as we know the countdown is on to reopening in April. We had a few issues which Tim was able to resolve for us and we were very pleased with the outcome. Should we have any questions, we get an answer from the office when we call or email and are so happy to speak with Brenda when the opportunity arises. As you can see, we are on first name basis with the team who work hard to bring that family atmosphere to your home. Thanks to all at Precision Pools!